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TERMS AND CONDITIONS
TERMS AND CONDITIONS OF IMAGES AND PHOTOGRAPHY
© Aubrey Allen Limited reserves all Copyright in photographs and print provided in this Web and otherwise as produced. Any infringement, whether by the replication of photographs or the repetition and/or plagiarism of print, will not be tolerated and Aubrey Allen Limited reserve the right to raise legal proceedings to protect its commercial interests.
TERMS AND CONDITIONS OF SALES
1. DEFINITIONS
1.1. “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;
1.2. “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;
1.3. “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;
1.4. “Goods” means the articles that the Buyer agrees to buy from the Supplier;
1.5. “Services” means the services that the Buyer agrees to buy from the Supplier;
1.6. “Supplier” means Aubrey Allen Limited that owns and operates www. aubreyallen.co.uk;
1.7. “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;
1.8. “Website” means www.aubreyallen.co.uk
2. CONDITIONS
2.1. Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2. These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4. Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.
2.5. Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.
2.6. Any complaints should be addressed to the Supplier’s address stated in clause 1.6.
3. ORDERING
3.1. All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason
3.2. Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to wait until the Goods are available from stock, either take an alternative substitution product suggested by Aubrey Allen which will be of equal or greater value at no additional cost or, in or cancel the order and receive a full refund within 7 days.
3.3. Promotional and discount codes are to be used only once where applicable and may not be combined with any other offers. Should an offer code be used more than once, or is deemed by the Supplier to abuse the fair usage policy then the Supplier can withdraw, withhold or cancel the promotional code at any time.
3.4. Customers are subject to a minimum order value of £30, when making use of free delivery or other promotional codes. This does not affect the Buyer’s right to place an order below this value if delivery is charged or if no promotional code is being used.
3.5. Once an order for pre ordered goods (including but not limited to; cheese, chilled produce, limited stock items) has been placed and paid for, the Buyer cannot amend or alter the order.
3.6. Any cancellations and amendments are at the discretion of the management of Aubrey Allen. Once orders have been prepared, especially seasonal and fresh produce we are unable to make changes to your order. Items that are pre-ordered by Aubrey Allen for example Christmas items, corporate gifting and special events are unable to be cancelled past the cut off time. Once corporate orders are confirmed, only additions to the boxes can be made.
4. PRICE AND PAYMENT
4.1. The price of the Goods and/or Services shall be that stipulated in our marketing communications including on the Website. The price is inclusive of VAT where applicable. The shown price excludes delivery charges.
4.2. When ordering online, the total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order. When placing an order by telephone the total purchase price, including VAT and delivery charges will be confirmed by one of our telephone advisors before the order is placed for you.
4.3. After an online order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer. Consumers ordering by telephone will be offered an email to confirm the details, description and price of the Goods / Service purchased together with information on the right to cancel.
4.4. Payment of the price plus VAT and delivery charges, if applicable, must be made at the point of ordering.
4.5. Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.
5. PERFORMANCE OF SERVICES
5.1. The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.
5.2. The product star rating system used on this website is generated by genuine customer reviews, both positive and negative. The Supplier reserves the right not to publish any reviews containing content with the potential to offend.
6. RIGHTS OF SUPPLIER
6.1. The Supplier reserves the right to periodically update prices in marketing communications and on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
6.2. The Supplier reserves the right to withdraw any Goods and/or Services from marketing materials or the Website at any time.
6.3. The Supplier reserves the right to withdraw or suspend any promotional or offer code at any time.
6.4. The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the marketing communications or the Website or for refusing to process an order.
7. AGE OF CONSENT
7.1. Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.
7.2. If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.
8. DELIVERY
8.1. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.
8.2. The Supplier shall use its reasonable endeavors to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date
8.3. Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
8.4. Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted
8.5. Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
9. CANCELLATION AND RETURN
9.1. The Buyer may cancel any order for Goods for any reason up to three days before the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 28 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
9.2 Delivery of goods shall be acceptance that the goods are in good condition. The buyer must notify the seller within 8 hours of receipt of product of any defects. Aubrey Allen cannot accept liability of product which deteriorates in quality once it is out of temperature control. All product must be removed and placed immediately in a fridge holding a temperature of 5 degrees or less in the case of fresh produce and directly into a freezer in relation to frozen product.
9.3. Goods to be returned must clearly show the order number obtained from the Supplier on the package. If goods are returned and out of temperature no refund will be given and all costs of collection must be borne by the buyer.
10. Allergens
On receipt of our products, the Buyer is to check the labels carefully and if you are in any way unsure please contact our Happiness Team on 02476 101321 or home@aubreyallen.co.uk
Our unit holds the highest standards of health and safety certification both from the point of view of hygiene, labelling and the Food Standards Agency.
We do not process or handle nuts or crustaceans or fish in any production area and any products containing this are limited to sealed packaging. We cannot say that our site is nut or crustacean or fish free as whilst we practice all due diligence we cannot 100% exclude cross contamination of trace elements from other areas of our head office building.
If you have a severe allergy you MUST contact our team before purchasing/ handling the products and our full time technical manager can advise you. Please check the website carefully as we do take all care to highlight products containing allergens and whilst not all are specifically listed, they will be on the labels.
Our sausages are not currently gluten free and whilst our beef burgers do not contain anything other than wonderful meat, they are made in an area where products containing gluten are made and we can never exclude entirely cross contamination on trace elements.
Our free range bacon is a wonderful product produced in an old fashioned natural way but it does contain nitrates.
We gift complimentary products from time to time and these may contain allergens listed on our website in full in our terms and conditions.
Allergens that may be present include: Gluten/Molluscs/Crustaceans/Fish/Peanuts/Lupin/Tree Nuts/Soya/Eggs/Milk/Celery/Mustard/Sesame/Sulphur Dioxide.
If you are unsure in any way, please contact us.
11. LIMITATION OF LIABILITY
11.1. Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
11.2. Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.
12. WAIVER
No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
13. FORCE MAJEURE
The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.
14. SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
15. CHANGES TO TERMS AND CONDITIONS
The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
16. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English courts.
