General - FAQs

  1. Do I have to open an account to order from you?

    No, you can check out as a guest when ordering, but opening an account means that you can easily check orders, save address details, and be part of our wider family; receiving member only offers and updates.

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  2. Can i change my order after it is placed?

    Any cancellations and amendments are at the discretion of the management of Aubrey Allen.

    Once orders have been prepared, especially seasonal and fresh produce we are unable to make changes to your order.

    Items that are pre-ordered by Aubrey Allen for example Christmas items, corporate gifting and special events are unable to be cancelled past the cut off time. Once corporate orders are confirmed, only additions to the boxes can be made.

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  3. Can I order a number of boxes to be delivered to different addresses?

    Yes you can - our Happiness Team would be delighted to help you with this - just call us on 02476 101321 or email the team

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  4. Can I order for somebody else?

    Yes you can. Just enter their details in the 'delivery address' section.

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  5. Can I order over the telephone?

    We've made our online ordering as straightforward as possible for you to order online, but if you have any problems please get in touch.

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  6. Can I substitute any of the items in a box?

    No, we have carefully selected the items in each of the boxes and are we currently do not have a build your own option.

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  7. Can I use my Aubrey Allen Leamington Shop loyalty card when placing an order?

    Our shop loyalty cards are not linked to our nationwide delivery website. We will be launching our own Aubrey's at Home loyalty card in 2021.

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  8. Can I visit Aubrey Allen?

    Yes, you can visit and shop at our award winning Leamington Spa butchers and delicatessen. For details click HERE.

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  9. Do Gift Vouchers have an expiry date?

    All Gift Vouchers are valid for 12 months and will have an expiry date printed on them.

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  10. Do you offer Butchery School classes?

    Yes, at our Leamington Spa Shop. For information and to book click HERE.

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  11. Do you sell Gift Vouchers?

    Yes we do - you can buy them here - Aubrey Allen Gift Card.

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  12. How do I create an account?

    When placing your first order, at check out you will be asked if you want to create an account. Just follow the instructions. Or, click on the sign in icon on the Home Page and click on 'Create Account'.

    Visit our Meat Box Delivery main page or our Cheese Box Delivery main pages to order.

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  13. How do I pay for my order?

    Payment can be made using any of the major debit or credit cards through our secure payment portal, or through PayPal.

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  14. How do I redeem my Gift Voucher?

    Enter the voucher number in the Gift Code box at checkout. If there is a balance left to pay this can be paid by debit or credit card, or PayPal.

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  15. How do I update my account details?

    Just log into your account and select account details. Update and save.

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  16. I can't log in

    Please use the exact email address that you registered with, and remember that passwords are case sensitive - if it is still not working after this, please get in touch.

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  17. I have a gift code, where do I enter it?

    At the checkout page there is a box to enter gift codes.

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  18. I'm not happy with my delivery

    Our Unconditional Guarantee means that if you are unhappy, for any reason with your purchase we will refund, or replace the item.

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  19. How does Build a Box work?

    Build your own meat box in our online butchers shop. Select either a 10 (standard) or 15 (large) item box and choose your products from the list. Most items are portioned singularly but where the product is in a pack it will state this in the description. Once you have picked your 10 or 15 items, you will be able to check out and choose your date for delivery. Free nationwide delivery is available on Tuesdays and Thursdays - Saturday delivery available for an additional charge - see our delivery page for extra info. 

    Our commitment to sustainability mean our boxes are configured to give you choice but ensure that we maximise the miles and the packaging. 

    If you havent already, set up an account with us at checkout and then you will be able to easily re order a box each week or month as it suits you (except items in the seasonal/specials category).

    All our meat is free range and we believe in keeping things as natural as we can and crafted in a way to create oven ready portions of meat for you to enjoy.

    Visit our Build a Box page in our online butchers shop.

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  20. I've forgotten my password

    Don't worry - just click on 'Forgot Password' on the sign in page and we will send instructions to the email address that you registered with.

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  21. Is your website ordering secure?

    Yes it is. Our payments are processed through Stripe payment platform. It is certified to PCI Service Provider Level 1 - the most stringent level of certification in the payments industry.

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  22. My gift code isnt working

    Please refresh the page you are on and re-enter the code. Please note that the code is case sensitive. If this still does not work contact our Happiness Team.

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  23. My question hasn’t been answered here

    No problem! Complete the contact form with your question and we'll get back to you.

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  24. What are your values?

    We are a family business with real family values that run through everything that we do. Find out more here.

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  25. What is a Royal Warrant and how do you get one?

    A Royal Warrant of Appointment is a mark of recognition of those who have supplied goods or services to the households of HM The Queen, HRH The Duke of Edinburgh, or HRH The Prince of Wales for at least five years. We are very proud to have held a Royal Warrant from HM The Queen since 2012.

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  26. When will I be charged for my order?

    Payment will be taken at the time of placing the order.

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  27. Where can I see my previous orders?

    Details of your previous orders will be found in the order history section of your account.

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  28. Where is my receipt?

    When you place your order you will be sent an email confirmation of the items and amount that you have paid.

    As part of our sustainability commitments we are reducing the amount of paperwork we send to you.

    Also as many of our boxes are sent as gifts, we do not include any paperwork regarding the cost within the box. 

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  29. Who are Aubrey Allen?

    We are a third generation family business established in 1933 in a humble butchers shop in Coventry.

    Today we are one of the best known catering butchers in the UK. Read more about us.

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  30. Will my personal data be safe?

    Yes it will. Our site uses SSL.

    SSL stands for Secure Sockets Layer and, in short, it's the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing criminals from reading and modifying any information transferred, including potential personal details.

    We will not share your information without your permission, and we will only ask for it to be shared with our specially selected partners.

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